FAQ

How do I schedule an appointment?

Appointments for all office locations are made by calling the Wausau office at 715.842.0944 or 800.236.3792. When calling to set up your first appointment, please have your insurance card available. We will be asking for information from the card to verify your insurance benefits.

What are your office hours?

Our office hours are 8:00am to 5:00pm, Monday thru Thursday. Evening and Friday hours are available on a limited basis.

For an appointment please call 1-800-236-3792.

How long does a counseling session last?

Sessions are typically 50 minutes long.  Longer sessions are available by arrangement with your counselor.

How much does a counseling session cost?

Fees for Services
The fees for services vary dependent upon insurance coverage, length of service, and nature of the visit.  We do have options for payment packages for self-pay clients.  Length and frequency of sessions will be determined on an individual basis after discussion with your counselor.  Arrangement for payment plans may be made with our clinic administrator by calling 1-800-236-3792.

Payment
We accept Visa, MasterCard, Amex, Discover, debit card, personal check or cash and approved insurance benefits.
Pay Online: For your convenience, you can pay your co-payment, co-insurance and/or deductible with a credit/debit card.
Our Office Manager will meet with anyone experiencing financial hardship to enable them to receive services. We will do our best to work with you to ensure quality services in the most economical manner possible.

Do you accept insurance?

Yes.
We are credentialed with most major insurance companies. Our Insurance Specialist will contact your insurance company prior to your first appointment to verify insurance coverage and benefits. As a service to you, we will submit claims to your insurance company. You are responsible for payment of all deductibles, co-insurance and co-pays.

What should I know about my insurance benefits?

Helpful insurance terms
Deductible: the dollar amount you are responsible for paying before your insurance company starts to pay
Co-pay: a set dollar amount that is your responsibility per session
Co-insurance: a percentage of the amount charged for each session that is your responsibility.
Communicating with your Insurance Company
Call the 800 number on your insurance card and ask for Customer Service or Claims. Have your explanation of benefits in front of you when you call. Speak courteously and confidently, you have the right to be treated respectfully and have your questions answered. Write down the names of each person you speak with. Repeat back answers to confirm the information is correct. Take notes, including direct quotes. If your questions are not answered to your satisfaction, ask to speak to a supervisor. Inform our office of this information, as this will assist us in processing your claim more quickly.

If your insurance company requests information
It is important that you promptly respond to all requests for information (questionnaires) you receive from your insurance company. Failure to do so may result in your insurance company refusing to pay your claim, making you responsible for the full amount.

If you are unhappy with the assistance provided by your insurance company
Communicate your concerns to your employer’s Human Resource Department. Ask them to contact the insurance company on your behalf. Communication between your employer and the insurance ensures you the receive all entitled benefits. You may also file a grievance with the Office of the Commissioner of Insurance at 608.266.3585.

Do you accept BadgerCare and Medicare?

Our licensed counselors are all Medicaid certified. We accept most BadgerCare plans. To ensure you have coverage, please contact our office to speak with our insurance specialist.

Do you have Christian counselors?

Yes.
All of our counselors share a Christian belief system.

Do you offer marriage counseling?

Yes.
We offer marriage counseling services to married couples and individuals. Additionally, we offer pre-marital counseling services.

Do you offer counseling for children?

Yes.
Most of our counselors work with children depending on age and services needed.